Signing in takes seconds once the account exists. Getting there — registration, verification and the handful of things that lock people out — is what this page covers, in the order you meet them.
No card number is asked for at registration. Payment details appear later, at your first deposit, so opening the account costs nothing and commits you to nothing.
One decision is permanent: the account currency is fixed at sign-up and cannot be switched later. The responsible-gambling settings, by contrast, work the moment the account opens, and setting a deposit cap on day one is a habit worth forming.
Already registered? Sign in from the same page.
Verification covers three things: who you are, where you live and — if you deposited by card — that the payment method is yours. It is an anti-money-laundering requirement, not a judgement about you, and it happens once.
Documents are requested at some point during your first withdrawal. Sending them in week one turns a multi-day wait into a same-day one, because the checks run while you play rather than while a payout queues.
| Document | What it proves | Common rejection |
|---|---|---|
| Passport or photo ID | Your name and date of birth | Cropped edges or glare across the photo page |
| Proof of address | A recent dated bill or statement in the same name | An old document, or a different address to the account |
| Payment proof | The card or wallet used belongs to you | Middle card digits shown when they should be covered |
Photograph documents flat, in daylight, all four corners in frame. On a card image, cover the middle digits and the security code — the first six and last four are all that is needed.
Most lockouts come from one of four things, none needing a support ticket to diagnose.
Use the reset link rather than guessing; repeated failures can trigger a temporary lock. The reset mail sometimes lands in spam.
Confirmation mail can take a few minutes. If nothing appears, check spam and confirm the address was typed correctly — a typo there blocks activation entirely.
A lock usually means a security flag, unfinished verification or a self-exclusion you set earlier. Chat can say which; a self-exclusion is not lifted early.
Clear the site cookies or open a private window; a stale session token is the usual culprit. A VPN can also block sign-in, so switch it off first.
Use a password unique to this site — credentials reused from a site that has been breached are how most gambling accounts are taken over. Enable two-step verification if it is offered.
One person may hold one account. Duplicates are closed and their winnings voided, so if you have lost access to an older one, contact support rather than registering again.
Under three minutes for most people. Activation is automatic once you open the link in the confirmation email, and you can deposit straight afterwards.
No. Registration is free with no minimum balance. The first payment happens only when you choose to deposit, from 15 C$ on any listed method.
Usually during your first withdrawal. Uploading earlier from your account area is faster and avoids holding up a payout.
Use the reset link on the sign-in page. The message goes to your registered address, so check spam before contacting live chat.
No. One account per person, address and payment method. Duplicates are closed and any winnings on them voided, so recover the original through support instead.
Deposit limits, reality checks and self-exclusion sit in your account settings and apply immediately. Live chat can also lock the account, and a self-exclusion is not reversed early on request.